123milhas Takes Action: Temporary Suspension of Promo Packages and Tickets
In a recent announcement, 123milhas, the digital travel agency, revealed its decision to temporarily suspend the issuance of new promotional airline tickets and packages. These promotions were known for their exceptional value, often lower than prevailing market rates. The company clarified that customers who have already acquired e-tickets or ticket locator numbers under the “Promo” category can rest assured that their travel plans remain intact.
For those who had purchased tickets scheduled for departure in September, October, November, and December of 2023, and are yet to receive an e-ticket or locator number, the company will initiate refunds. The refunded amount will be provided in the form of vouchers, accompanied by a monthly 150% CDI monetary correction, surpassing inflation and market interest rates. These vouchers are eligible for use on the company’s website for alternative products such as air tickets, hotels, or packages.
These vouchers hold a validity of 36 months from the date of the refund request, which can be conveniently initiated on the agency’s official website. It’s important to note that other products and services offered by 123milhas remain unaffected and will continue to be delivered as usual without any suspension risks.
123 Milhas’ decision pertains exclusively to the “Promo” line, encompassing trips slated for the September to December 2023 timeframe. The company has chosen to offer refunds in the form of vouchers redeemable within their service offerings, however, they have not explicitly mentioned the option of cash refunds.
In response to customer inquiries, the company has emphasized that the refund process involves the issuance of vouchers coupled with a substantial CDI-based monetary correction. These vouchers hold the flexibility to be used for future bookings of flights, accommodations, and packages through the 123milhas’ platform. It’s noteworthy, though, that no confirmation has been provided on the possibility of cash reimbursements for affected customers.
To avail of these vouchers, customers are directed to the official agency channels, including their website and dedicated WhatsApp number.
- 123milhas.com or www.123milhas.com.br, in the “Promo 123” tab;
- or via WhatsApp (31) 99397-0210.
The 36-month validity period of these vouchers aims to offer customers ample time to utilize them for their travel plans. Additionally, customers who have already received e-tickets or locator numbers have confirmed their trips and are unaffected by the suspension.
Looking ahead, for customers anticipating travel plans beyond January 2024 within the “Promo” category, 123milhas advises them to promptly request their vouchers. The return process for this scenario is anticipated to mirror the same conditions as those who were initially scheduled to travel until December 2023.
123milhas’ move to suspend its promotional offerings underscores its commitment to navigating the challenges presented by current circumstances while prioritizing its customers’ travel experiences.
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